Before we start please make sure you are using Google Chrome. The phrase "Withdrawing ETH" is the same as sending ETH from your Golix wallet to another wallet.
Lets begin:
1. Log into your Golix account and select the Wallets Page that is similar to the one below
2. Click on the ETH Wallet and click on Send ETH Option and you will have the screen as below
3 Fill in the details on the form to send/withdraw ETH.
- Label - you write in payment or a statement that you will remember.
- Bitcoin Address - Paste the wallet address where you want to send your ETH to.
- Balance - This shows the total volume of ETH that you have in your Golix ETHWallet.
- Amount -you specify the volume of the ETH that you intend to send/withdraw. The borderline of this box must be in green when you enter the volume that you want to send. If in red it means the volume in your ETH wallet is too little that you can send it (Insufficient Funds).
- Transaction Fees - This amount refers to the transaction charge to send/ withdraw your ETH.
- Total - This is the sum of ETH send/ withdraw PLUS the transaction charge.
After you have filled in all the instructions above you then click on send code, You then receive a six digit code on your mobile that you are suppose to enter on this section and you then click on Submit.
Tip
If you fail to receive that six digit code you are supposed to Refresh your page and try again.
Your transaction must appear on the Recent deposit/receive history on the wallet page to show that you have successfully done your Withdrawal.
After following all the above instructions you will have successfully sent/withdrawn ETH.
Comments
22 comments
How much is the fees?
Exchange is not working - ethereum will not deposit. DO NOT USE.
Hi Marcus
Thank you for contacting us.
Here is the link to our fees https://golix.com/fees
Regards
Nomsa Mukuze
Hello Nomsa
Eth deposits are not working at all. I can see funds have been trsaferredto the eth address on https://etherscan.io/ but nothing shows up on the Golix interface.
Its already been 5 days and I have not heard from support. I opened a ticket with them. If its not working can you just refund the the eth back instead of being quite about it and encouringpeople to to deposit eth.
Bitcoin deposit is working fine but eth is not.
Agreed have had the same issue and it's simply ridiculous not to mention or warn people, let alone to demo a currency that has obviously barely or not at all been tested. I have also been waiting for several days to only a vague 'your query is being investigated' response.
To all our valued customers with ETH deposit queries , may l advise that this issue will be fixed any time soon. Sincere apologies for the inconvenience caused.
Best regards
Nomsa Mukuze
ETH deposit still not showing while confirmed more than 10 days ago. When will this be fixed???
Same issue my ETH deposit not showing despite the fact that the transaction have been confirmed by etherscan, please what can I do?
It has been 11 days now and I still haven't received anything. DO NOT BUY.
Golix whats your position on these non credited ETH, a lot of cash is tied up in these ETH of which we don't even know what will happen to them. The worse thing is you are quite about it, its more than 10days you haven't rectify the issue.
We need to have confidence with our exchange, issues must be solved as quick as possible to avoid financial loss due to price volatility.
Wish i had seen these comments before depositing my eth. been waiting for days to receive my eth. Whats worse is these guys dont answer their landline and they dont respond ton emails. Just because Cryptos are not regulated in zim doesn't mean this isnt criminal. lets unite and map a way forward guys.
its been 2days and 7 hours since I sent ETH to my wallet here at Golix but I still haven't received anything yet. What the hell Golix??
Dear Customers
May l advise that the issue of ETH deposits has been resolved. Our sincere apologies for taking this long, sometimes it takes longer because we take our time to make sure everything will be made perfect.
To some that might be still having missing deposits may l have your transaction IDs so that we can credit your accounts.
Regards
Nomsa Mukuze
Dear Mandlah Sibanda
Since deposits are credited one by one, l do not seem to find this email msibanda@minerva.ki.edu. Do you have another email address that you used to register on Golix. May you kindly respond direct to my email nomsa@golix.com
Regards
Nomsa Mukuze
Thank you for resolving my issue and crediting my account Nomsa Mukuze. I hope you view our complaints as constructive criticism rather than malicious rants, Keep up the good work.
Hi Nomsa
Are withdrawals or sending eth working, I have been trying to send/withdraw my eth but failed, each time I attempt my transaction is placed on pending status.
Good day
Hi Nomsa
I also have the same problem as Cholowakner. I received the ETH but I cannot send/withdraw.
My golix account email is mandlasibanda196@gmail.com
Thanks.
fag's
Hi Normsa
Has the issue of sending/withdrawal of ETH been sorted, I am still failing to send.
Good day
Nomad mukuze I did not get my bch. I am writing a statement for the interpol and the court. you, scammers, put in jail. I translated bch to golix 19z1Mk85dNTNmCsGmKVPYYi3Gdi4GK5sWV. it's already 30+ days, but my deposit is 0. Return my money.
Dear Graf-Doc
Sincere apologies for the delay in crediting your account, this does not normally happen though.
May l take this opportunity to advise that your issue has been resolved this morning.
Enjoy using our site.
Regards
Nomsa Mukuze
Nomsa Mukuze
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